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Health Information Services


Healthwatch England is the national consumer champion in health and care. They have significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services.

Healthwatch Newcastle can help you by providing free, confidential and independent information about where to find social care and health services in Newcastle upon Tyne.

They can also help you if you are unhappy with your care or treatment or that of a friend or family member.

Their ‘Just ask’ helpline is available Monday to Friday, 9am to 5pm, on 0808 178 9282 (free from landlines) or text 07551 052 751.

Web: www.healthwatchnewcastle.org.uk

Tel: 0191 338 5720

Patient Advice and Liaison Service (PALS)

PALS are there to help when you need advice, want answers to questions, want to know who to talk to or find out how to get help. They provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of NHS care.

Web: www.newcastle-hospitals.org.uk/patient-guides/patient-advice-and-liaison-pals.aspx

Freephone: 0800 0320202

Text: 01670 511098