People requiring wheelchair assistance should contact the airline or tour operator they are travelling with to inform them of any special assistance at least 48 hours before arriving at the airport, and ideally at the time of booking.
People who require wheelchair assistance who do not have helpers travelling with them will be provided with help from airport staff. This should also be requested at the time of booking.
People who require special assistance, but not wheelchair assistance, should be aware that it is the responsibility of the airline handling agents, and should be booked in advance.
The Special Assistance Desk is located in the Terminal building next to WH Smith’s.
In the check-in area there is a Changing Places toilet designed for customers with profound and multiple learning disabilities. These include enough space and the right equipment including height adjustable changing bench and a hoist.
Newcastle Airport have special consideration for passengers with Autism, such as access to the fast track facility. Families need to complete a Autism Passport (download from their website) and hand it in on the day of departure.
Other specialist equipment includes an Eagle Hoist to assist passengers in boarding their aircraft.
For more information and any queries, please contact:
Newcastle Airport
Woolsington
Newcastle upon Tyne
NE13 8BZ
Tel: 0871 882 1121