Who to contact if you need urgent support
If there is an emergency, or you feel like harming or hurting yourself or other people:
Call 999
Or go to your nearest Accident and Emergency department (A&E). You can find your local department here. www.nhs.uk/service-search/other-services/Accident-and-emergency-services/LocationSearch/428
For non-emergency situations:
Call NHS 111 (NHS Direct)
Open 24 hours a day, 365 days a year. Trained nurses can tell you about your local crisis support services or your nearest A&E and provide other health advice.
Tel: 111
Web: www.nhsdirect.nhs.uk
Covid-19 Support
Call 119 if you have questions or need help with coronavirus (COVID-19) vaccinations, testing, NHS COVID Pass, and more.
Calls to 119 are free from mobiles and landlines. Lines are open every day from 7am to 11pm.
Web: www.nhs.uk/conditions/coronavirus-covid-19/using-the-nhs-and-other-health-services/when-to-call-119/
Crisis Support
If you are experiencing a mental health crisis you can contact your local NHS Crisis Resolution and Home Treatment Service.
They are open 24 hours a day, 7 days a week. However, the crisis team does not provide an ’emergency’ service like calling 999.
Newcastle and Gateshead Crisis Team
Tel: 0191 814 8899
For Deaf service users please text 07919 228 548
Northumberland and North Tyneside Crisis Team
Tel: 0303 123 1146
For Deaf service users please text 07887 625 277
Sunderland and South Tyneside Crisis Team
Tel: 0303 123 1145
For Deaf service users please text 07889 036 280
Tees, Esk and Wear Valley Crisis Team
(County Durham and Darlington, Teesside, Selby, York and most of North Yorkshire)
Tel: 0800 0516 171
Samaritans
Samaritans provide confidential, non-judgemental emotional support for people experiencing feelings of distress or despair. It is free to call them.
Tel: 116 123
Email: jo@samaritans.org
Website: www.samaritans.org
Shout text support
If you are struggling to cope and need to talk, trained Shout Volunteers are there for you, day or night.
If your life is at imminent risk, please call 999 for immediate help.
Shout is a free, confidential, anonymous text support service. You can text from wherever you are in the UK.
Text: 85258
The National Domestic Abuse Helpline
You can call, for free and in confidence, 24-hours a day.
Tel: 0808 2000 247
If you are in immediate danger, you must call 999.
You can also use the online chat service: Monday – Friday, 3pm – 10pm.