Who to contact if you need urgent support
If you feel like harming or hurting yourself or other people:
Go to your nearest Accident and Emergency department (A&E). You can find your local department here. www.nhs.uk/service-search/other-services/Accident-and-emergency-services/LocationSearch/428
For non-emergency situations:
Call NHS 111 (NHS Direct)
Open 24 hours a day, 365 days a year. Trained nurses can tell you about your local crisis support services or your nearest A&E and provide other health advice.
If you are experiencing a mental health crisis you can contact your local NHS Crisis Resolution and Home Treatment Service.
They are open 24 hours a day, 7 days a week. However, the crisis team does not provide an ’emergency’ service like calling 999.
Newcastle and Gateshead
Tel: 0191 814 8899
For Deaf service users please text 07919 228 548
Northumberland and North Tyneside
Tel: 0303 123 1146
For Deaf service users please text 07887 625 277
Sunderland and South Tyneside
Tel: 0303 123 1145
For Deaf service users please text 07889 036 280
Tees, Esk and Wear Valley
(County Durham and Darlington, Teesside, Selby, York and most of North Yorkshire)
Tel: 0800 0516 171
Samaritans provide confidential, non-judgemental emotional support for people experiencing feelings of distress or despair. It is free to call them.
Tel: 116 123
The National Domestic Abuse Helpline
You can call, for free and in confidence, 24-hours a day.
Tel: 0808 2000 247
If you are in immediate danger, you must call 999.
You can also use the online chat service: Monday – Friday, 3pm – 10pm.