Out of Hours Support

Who to contact if you need urgent support

If you feel like harming or hurting yourself or other people:

Call 999

Go to your nearest Accident and Emergency department (A&E). You can find your local department here. www.nhs.uk/service-search/other-services/Accident-and-emergency-services/LocationSearch/428


For non-emergency situations:

Call NHS 111 (NHS Direct)

Open 24 hours a day, 365 days a year. Trained nurses can tell you about your local crisis support services or your nearest A&E and provide other health advice.

Tel: 111

Web: www.nhsdirect.nhs.uk


Crisis Support

If you are experiencing a mental health crisis you can contact your local NHS Crisis Resolution and Home Treatment Service.

They are open 24 hours a day, 7 days a week.  However, the crisis team does not provide an ’emergency’ service like calling 999.


Newcastle and Gateshead

Tel: 0191 814 8899

For Deaf service users please text 07919 228 548


Northumberland and North Tyneside

Tel: 0303 123 1146

For Deaf service users please text 07887 625 277


Sunderland and South Tyneside

Tel: 0303 123 1145

For Deaf service users please text 07889 036 280


Tees, Esk and Wear Valley

(County Durham and Darlington, Teesside, Selby, York and most of North Yorkshire)

Tel: 0800 0516 171



Samaritans provide confidential, non-judgemental emotional support for people experiencing feelings of distress or despair. It is free to call them.

Tel: 116 123

Email: jo@samaritans.org

Website: www.samaritans.org


The National Domestic Abuse Helpline

You can call, for free and in confidence, 24-hours a day.

Tel: 0808 2000 247

If you are in immediate danger, you must call 999.

You can also use the online chat service: Monday – Friday, 3pm – 10pm.

Web: www.nationaldahelpline.org.uk/Chat-to-us-online

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