Quality Checkers


Our Quality Checkers team of people who use services (‘experts by experience') have been making services for people with learning disabilities better for years.

We have been teaching people with learning disabilities and their supporters how to become Quality Checkers who can check how well local services support people with learning disabilities.

Health Quality Checkers

Health Quality Checkers is our latest project – we are training people with learning disabilities around the North East to become Quality Checkers who can check how well local health services serve people with learning disabilities. Health Quality Checkers is supported by NHS North East, the Strategic Health Authority; and is one of the priorities for the Learning Disability Clinical Innovation Team in 2010/11.

Click here to download our Health Quality Checkers flyer

Social Return on Investment Audit

A recent independent Social Return on Investment Audit showed just how much money can be saved by involving the Quality Checkers. The SROI audit report is not yet published, but get in touch if you want us to send you a copy when it is.

How Quality Checkers make services better

We make standards for services, standards that people who use the services would choose for themselves.

We worked with Paradigm to write the REACH Standards in Supported Living. People with learning disabilities use these to make their support better.

We have also written standards for a range of other services such as housing, health and activities that young people want to use.

We use these standards to check how well services are doing. We spend time with people in their homes and out and about in their communities to get a full picture of how they are supported. We speak to others who know the person well, such as families, advocates and care managers.

Then we report to the people who provide the service, or pay for it. We write a full report and an easy report to tell people what we found out. We present our findings to everyone who took part.

What we can offer:

  • Quality Checkers Training and support for self advocates and supporters. We run short courses to train people to become Quality Checkers
  • Quality Checkers Pack: A Resource Pack for Quality Checkers to use to carry out their checks.
  • Quality Checks of Supported Living Services using the REACH Standards in Supported Living (© Paradigm Ltd).
  • Quality Checks to find out if changes in services have led to the service users having better lives
  • Quality Checks of housing support
  • Quality Checks of day services using the ‘Reach Out’ standards (© Paradigm Ltd) which focus on promoting community life
  • Training, advice and consultancy on quality, service improvement and quality checking for Supported Living Providers.
  • Support, information and mentoring for Quality Checkers across the UK
  • Quality Checks of health services
  • Quality Checks of personalised day and community services for young people

Click here for more information()

We have checked services all over the UK, in:

  • Bradford and Leeds
  • Bury
  • Darlington
  • Gloucestershire
  • Newcastle upon Tyne
  • North Tyneside
  • South Tyneside
  • Worcestershire
  • The Wirral

We have trained many groups of people with learning disabilities to become

Quality Checkers. We have worked with:

  • VoiceAbility
  • Barnsley Learning Disability Services
  • Bournemouth People First
  • Brothers of Charity
  • Choice Support
  • Cornwall PCT
  • Dimensions
  • Integrate Preston
  • Borough of Poole
  • Bournemouth People First
  • Gateshead Metropolitan Borough Council
  • Heritage Care
  • Support for Living
  • Sunderland People First
  • Walsall Integrated Team
  • Worcestershire Supporting People Team
  • Wrexham Community Learning Disabilities Team
  • United Response

Meet the team

Leading the work of the Quality Checkers

  • Billy Richardson
  • Suzie Fothergill

Carrying out the Quality Checks and training

  • Anthony Fothergill
  • Catherine Hope

Supporting the Quality Checkers

  • Kathy Steele
  • Pam Richold

What People say about Quality Checkers

”The certificate will show people I can do Quality Checks”. ”This is a very good course and well organised”. ”What a great atmosphere!”

Course Participants

”The training went really well ‐ the feedback was terrific. Two of the Quality Checkers are now going out together so that's connecting for you! So we are now raring to go”. -- Alison Thompson, Heritage Care

”The video was shown at our public board meeting and was extremely well received by all present... Thank you again for helping us on this inspirational piece of work”. -- Ruth Fitzjohn, Chair, Gloucestershire Primary Care Trust

“This has been a huge morale booster for the support team”. -- Service Manager, Community Access Network, North Tyneside Council

If you want to know more, get in touch